2010 – 2011
Sudan Civil Aviation Authority considered improving the revenue of its directorates.
In this intent, it went into an agreement with EFM in March 2010 consisting of reorganizing the operations and procedures of the concerned directorates through the adoption of management systems enabling to quantify the activities, inputs, outputs and resources (human, time and finance) of each directorate.
DIRECTORATES INVOLVED
- General Directorate of Finance
- Revenue Directorate
- General Directorate of Khartoum airport
- General Directorate of Air Navigation Services
- Air Transport Directorate
- General Directorate of Airports
TYPES OF REVENUES INVOLVED
- Licensing procuration
- Licensing procuration renewal
- Collecting outstanding debts
- Banking up uncollected fees
- Refueling fees
- Mailing services
- Rental charges
- Penalties
METHODOLOGY OF WORK ADOPTED
Sequential Stages
Traditional method used in the establishment of modern management systems and consisting of gap analysis, determination of processes, training of resources, management system implementation, auditing and monitoring, etc.
Hit and Run approach
It supports the traditional method in such types of projects so as to reach quick results by taking preventive measures to avoid not only deficiencies’ reoccurrence but ensure their administrative processing through a management system of high quality deliverables.
MAIN ACTIVITIES AND DELIVERABLES
- Gap analysis: current management system vs. international requirements.
- Elaborate a plan for filling all gaps and closing all findings
- Prepare a matrix of internal intersections and address gaps .
- Workflow monitoring
- Identification of the various fees paths according to the list of fees and other references
- Identification and development of operations, procedures and work instructions.
- Train staff to use the new procedures constantly in their work.
- System evaluation
